Customer Loyalty Member with Spanish @ING Hubs Romania
ING Group · Ausland · 100%
Automatisch bewerben · Originalinserat beim Unternehmen
About the position
- Provide day-to-day operational support to the client portfolio by handling requests, questions, task assignments, and compliance with agreed upon SOPs, adherence to internal and external governance guidelines and timelines.
- Ensure smooth communication between business and technology, customer and technology and monitor the client satisfaction.
- Monitor and improve SLAs and align with other departments of the function as appropriate.
- Responsible for maintaining knowledge base and documentation across banking platforms.
Key responsibilities
- Monetary operations, operational risk assessment, customer services and support
Requirements
- Language Proficiency: Fluent in Romanian (spoken and written).
- Knowledge of English
- Nice to have: Portuguese.
- Understanding of banking legislation and related regulations.
- Competencies: Strong communication skills (verbal and written), ability to form and maintain effective collaborative relationships, client-oriented attitude, good organizational skills.
- Experience in ISO Office.
Core Competencies
- Coaching and Mentoring
- Results Orientation
- Problem Solving and Decision Making
- Relationship Management
- Strategic Thinking
Benefits
- Work hours flexible
- Salary range: 12000 - 15500 RON/month gross
Über ING Group
ING ist eine niederländische Bankengruppe mit internationaler Präsenz.
Sie bietet Privat- und Geschäftskunden Bankdienstleistungen und Finanzprodukte an.
Die Bank ist in über 40 Ländern tätig, darunter auch in der Schweiz.
ING setzt stark auf digitale Innovationen und Online-Banking.